Payment and Delivery Information

First: Payment Policy

1. Accepted Payment Methods

PERFUMMIX provides secure and approved electronic payment methods within the Kingdom of Saudi Arabia, including:

  • Debit and credit cards (Mada, Visa, MasterCard)
  • Buy Now, Pay Later services (Tabby / Tamara)
  • Any other payment methods announced by the store in the future

2. Payment Terms

  • All prices are displayed in Saudi Riyals (SAR) and include Value Added Tax (VAT) where applicable.
  • Full payment must be completed before the order is confirmed and shipped.
  • PERFUMMIX reserves the right to cancel any order in the event of:
    • Payment failure
    • Pricing errors
    • Suspicious or unauthorized transactions

3. Payment Security

  • All payment transactions are processed through secure and encrypted payment gateways.
  • PERFUMMIX does not store or retain customers’ bank card or payment details.

4. Payments via Tabby / Tamara

  • Payments made through Tabby or Tamara are subject to the terms and conditions of the respective service providers.
  • In case of cancellation or return, refunds will be processed through the same payment method in accordance with Tabby or Tamara policies.
  • Processing fees may apply as determined by the financing providers.

Second: Delivery & Shipping Policy

1. Delivery Coverage

  • Delivery services are available within the Kingdom of Saudi Arabia only, unless otherwise stated.

2. Shipping Companies

Orders are shipped through approved courier companies, including but not limited to:

  • Aramex
  • SMSA
  • RedBox
  • Or any other courier company approved by the store

3. Delivery Timeframe

  • Orders are prepared within 1–3 business days after payment confirmation.
  • Delivery time depends on the destination city and the courier company, and usually ranges between 2–7 business days.
  • Delivery time does not include:
    • Fridays and Saturdays
    • Official public holidays

4. Shipping Fees

  • Shipping fees are calculated and displayed to the customer clearly before checkout.
  • PERFUMMIX reserves the right to adjust shipping fees based on courier rates or promotional offers.

5. Delivery Responsibility

  • The customer is responsible for providing a complete and accurate delivery address.
  • PERFUMMIX shall not be held responsible for delivery delays caused by:
    • Incorrect address details
    • Customer unavailability or non-response
  • In such cases, the customer may be required to bear reshipping costs.

6. Delayed or Lost Shipments

  • In the event of a delayed or lost shipment, PERFUMMIX will follow up with the courier company until the issue is resolved.
  • If the shipment is confirmed lost by the courier company, the customer may choose between:
    • Reshipping the order, or
    • Receiving a full refund, in accordance with applicable regulations.

Third: Order Receipt

  • An order is considered successfully delivered once received and acknowledged by the customer or their authorized representative.
  • The customer must inspect the order upon delivery and notify PERFUMMIX within 24 hours if any items are missing or damaged.

Fourth: Policy Updates

PERFUMMIX reserves the right to amend this Payment & Delivery Policy at any time. Updates will be published on the website, and continued use of the site constitutes acceptance of such changes.

Fifth: Contact Information

For inquiries related to payment or delivery, please contact us via:

📞 Phone / WhatsApp: +966547009666

📧 Email: [email protected]